Getting Support for Puppet Enterprise
Getting support for Puppet Enterprise is easy, both from Puppet Labs and the community of Puppet Enterprise users. We provide responsive, dependable, quality support to resolve any issues regarding the installation, operation and use of Puppet.
There are three primary ways to get support for Puppet Enterprise:
- Reporting issues to the Puppet Labs customer support portal
- Joining the Puppet Enterprise user group
- Seeking help from the Puppet open source community
Reporting Issues to the Customer Support Portal
Puppet Labs provides two levels of commercial support offerings for Puppet Enterprise: Standard and Premium. Both offerings allow you to report your support issues to our confidential customer support portal. You will receive an account and log-on for this portal when you purchase Puppet Enterprise.
Customer support portal: https://support.puppetlabs.com
If you are evaluating Puppet Enterprise, we also offer support during your evaluation period. During this period you can report issues with Puppet Enterprise to our public support portal. Please be aware that all issues filed here are viewable by all other users.
Public support portal: http://projects.puppetlabs.com/projects/puppet-enterprise
Join the Puppet Enterprise User Group
To join the Puppet Enterprise User Group:
- Click here
- Click “Sign in and apply for membership”
- Click “Enter your email address to access the document”
- Enter your email address
Your request to join will be sent to Puppet Labs for authorisation and you will receive an email when you’ve been added to the user group.
Getting Support From the Existing Puppet Community
As a Puppet Enterprise customer you are more than welcome to participate in our large and helpful open source community as well as report issues against the open source project.